Payment Options

When do I pay my account?

For all Outpatient visits, payment is required at the completion of each visit.  UQ VETS Small Animal Hospital accepts cash, cheques, EFTPOS and credit card (MasterCard, Visa, American Express accepted).  UQ Vets Small Animal Hospital is unable to offer accounts or any sort of credit terms. UQ VETS offers VetPay finance as a payment option for treatment expenses. 

For patients who require admission to the hospital for a procedure or stay the Hospital requires the completion and signing of a ‘Consent for Treatment’ form and the payment of 50% of the estimated fees at the time of admission.  Your attending vet will discuss the estimated costs with you during your consultation and explain what will be included in the estimate.  Deposit payments can easily be processed over the telephone using a credit card. If you are not bringing your pet in person, your representative will need to sign the consent form on your behalf.  The balance of the fees will be required at discharge.

If your pet should require an extend stay with us or a change in treatment which in turn increases the estimate of costs, your attending veterinarian will discuss this with you either in person or over the telephone.  We will then ask you to increase your deposit to maintain a 50% value.  This can easily be processed over the telephone if needed using a credit card.

VetPay – Veterinary Treatment Finance

UQ VETS Small Animal Hospital offers VetPay finance as a payment option for treatment expenses. VetPay allows clients to start treatment immediately but spread the costs over the following year in 26 fixed fortnightly payments. The online application system provides fast approvals without the need for extensive paperwork. Following the payment of a deposit at the time of admission, the balance of treatment will be debited fortnightly from your nominated account or credit card.

Clients are able to apply for VetPay independently or through the Small Animal and Equine Specialist Hospitals directly. 

Applying through the Hospital in-person allows for instant approval. Contact the relevant section below to discuss.

If you are planning on applying for VetPay for emergency treatment or have been referred to the Hospital please bring with you

1. Valid photo identification (Driver's License preferred) &
2. a bank/credit card or Medicare card&
3. the means to pay your deposit. 

Please be aware that the person named on the application must attend the clinic in person at discharge to complete the financial agreement.

UQ VETS Small Animal Hospital: 07 5460 1788

UQ VETS Equine Specialist Hospital: 07 5460 1799

Alternatively, applying directly through VetPay can be completed before arrival but may take up to one business day to receive approval. Click here to apply now.

VetPay applications are approved independently of UQ VETS and are subject to identification, income and other checks if needed. For further information please visit the VetPay frequently asked questions page here or call on 1300 657 984.